Trustpilot Removed Our Account Without Clear Justification
- markgijsen
Transparency, Compliance and Independent Verification in the Research Peptide Industry
Trust within the research peptide industry is limited — and understandably so.
The market is dominated by suppliers operating with minimal transparency, unclear sourcing and inconsistent compliance.
That is exactly why 24Peptides – Grail Formula was built with one core principle from day one:
doing everything the right way — even when it slows growth.
Recently, our company profile was removed from Trustpilot without a clear or specific justification.
Around the same period, our Instagram account was also removed, again without an identified policy violation.
This page explains what happened, why it matters, and how we continue to operate transparently and independently.
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Doing it right from day one — not later
From the very beginning, we made a conscious decision to take the most conservative and compliant route possible.
That decision included:
•strict research-use-only positioning
•clear disclaimers on every product
•no medical, health or therapeutic claims
•alignment with applicable EU regulatory frameworks
•no paid, incentivized or manipulated reviews
•only genuine feedback from real customers
We chose long-term credibility over short-term scalability.
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Analytical testing beyond industry standards
One of the most overlooked aspects in the research peptide industry is independent analytical verification.
We test our products extensively, including:
•identity and purity verification
•bacterial contamination screening
•heavy metals analysis
•stability and batch consistency
This level of testing is rarely applied in the industry.
In reality, the majority of peptide suppliers do not test for heavy metals or microbiological safety at all.
We do — because transparency should be verifiable, not assumed.
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Financial compliance over convenience
Another area where we deliberately chose the harder path is payments.
While a large portion of peptide shops rely on:
•indirect or circumvented payment modules
•third-party workarounds
•non-transparent processing structures
We intentionally limit ourselves to bank transfers only, in order to:
•remain compliant
•avoid prohibited payment routing
•operate transparently within financial regulations
This decision reduces conversion rates — but protects long-term legitimacy.
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Transparency creates visibility — and scrutiny
Our customer feedback reflected the same approach.
Our reviews were:
•organic
•detailed
•consistent
•linked to real, verified orders
As a result, we maintained a 4.8-star rating with exclusively genuine reviews.
In a market where transparency is the exception rather than the norm, this level of openness stands out — and attracts attention.
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Account removal without concrete explanation
Trustpilot referenced internal “ethics” considerations, yet:
•no specific rule violation was identified
•no product or content was named
•no comparison with similar companies was provided
At the same time, other research peptide suppliers operating under the same legal framework remain listed on the platform.
To date, no factual clarification has been issued.
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Inconsistent enforcement across platforms
This situation was not isolated.
During the same period:
•our Instagram account was removed multiple times
•educational, non-promotional content was restricted
•compliance-focused posts were limited
Even when content is informational and policy-aligned, enforcement in non-standard industries can be inconsistent.
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Staying connected through new channels
Despite these challenges, we continue to move forward.
We are active again on new social media accounts, including:
•Instagram
•Facebook
•TikTok
These channels are used exclusively for:
•education
•transparency
•company updates
We do not provide medical advice and do not make health claims.
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Building an independent review system
Rather than depending entirely on third-party platforms, we are implementing:
•an in-house review system on our own website
•reviews linked directly to verified orders
•transparent moderation criteria
•full visibility for future customers
Once live, we kindly invite customers to share their experience.
Verified feedback remains essential for informed decision-making.
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Moving forward — without compromise
We want to be very clear.
We will not lower our standards.
We will not compromise on transparency.
And we will not adjust our principles for convenience.
We continue to build —
openly, independently and with integrity.
We are here to stay.